Question 1

What is STS Wasel?

Accepted Answer

STS Wasel is a modern Saudi logistics and supply chain provider offering technology-enabled last-mile delivery, e-commerce fulfillment, warehousing, linehaul freight, and COD services across the Kingdom of Saudi Arabia.

Question 2

Where is STS Wasel headquartered?

Accepted Answer

Our primary corporate headquarters and central distribution hub are located in Riyadh, Kingdom of Saudi Arabia, with major regional hubs in Jeddah, Dammam, and other strategic logistics corridors.

Question 3

How do I open a merchant shipping account?

Accepted Answer

You can apply online via our "Request a Quote" or "Get Started" page. Our onboarding team will verify your business details and activate your account and merchant portal within 24 business hours.

Question 4

Do you offer same-day delivery in Saudi Arabia?

Accepted Answer

Yes. In major cities including Riyadh, Jeddah, and Dammam/Khobar, orders ingested prior to morning cutoff times qualify for direct same-day delivery.

Question 5

Can you handle temperature-sensitive or fragile items?

Accepted Answer

Yes, our warehousing facilities feature climate-controlled storage zones, and our fleet includes temperature-managed transport vehicles for cosmetics, supplements, and ambient goods.

Question 6

What happens if a recipient is unavailable at delivery time?

Accepted Answer

Couriers make multiple contact attempts via phone, SMS, and WhatsApp. Recipients can use the dynamic tracking link to reschedule the delivery window or update location notes.

Question 7

How do I track my shipment?

Accepted Answer

Simply enter your tracking number (e.g. WASEL-8942-KSA) in the search bar on our homepage or tracking page. You will see real-time milestone updates, driver dispatch status, and estimated delivery dates.

Question 8

Can I track shipments via WhatsApp?

Accepted Answer

Yes. When your package is dispatched, an automated WhatsApp notification is sent containing a 1-click tracking link and direct support prompt.

Question 9

How does Cash on Delivery (COD) remittance work?

Accepted Answer

All collected COD funds are reconciled through automated daily banking ledgers. Remittance payouts are transferred directly to your verified Saudi corporate bank account on a predictable weekly or bi-weekly schedule.

Question 10

Are there volume discounts for high-frequency merchants?

Accepted Answer

Yes, we offer tiered volume rates for businesses shipping over 500, 2,000, or 10,000+ parcels per month. Contact our sales team for a customized rate card.

Question 11

Is there a sandbox environment for testing the API?

Accepted Answer

Yes, developers can register for sandbox API keys to simulate order creation, test AWB generation, and receive test webhook payloads before deploying to production.

Question 12

What platforms have ready-made plugins?

Accepted Answer

We have pre-built plugins for Salla, Zid, Shopify, and WooCommerce. For custom or headless platforms, our RESTful API and Webhooks can be integrated within a few hours.

Knowledge Base & FAQ Guide