Returns Guide
Returns & Exchanges Workflow
Clear instructions on how doorstep return pickups are booked, packed, and processed.
How Does a Return Pickup Work?
When an online store approves your return or exchange, they generate an STS Wasel Return Waybill. Our courier collects the item directly from your doorstep and transports it to our inspection hub.
01
Store Approval
Contact the merchant where you purchased the item to initiate your return authorization.
02
Pack Item Securely
Ensure items have original tags and are placed inside appropriate packaging or box.
03
Courier Pickup
Our courier scans the package at your door and provides an electronic receipt.
Have a return tracking number?
Track its journey back to the seller in real time.